1. Introduction
iPurveyAssure (“iPurveyAssure”, “we”, “our”, or “us”) is an embedded protection infrastructure platform powered by iPurvey (THE DIGITAL PURVEYOR PARTNERING INSURTECH LIMITED). We help insurers, financial institutions, digital platforms, governments, and ecosystem partners design, distribute, and operate protection products across multiple industries.
This Privacy Policy explains how we collect, use, share, protect, and retain information when you access our website, platform, services, APIs, partner portals, or related applications.
By using iPurveyAssure, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on the services used, we may collect:
Identity Information
- Name
- Email address
- Telephone number
- Organisation name
- Job title
Account Information
- Login credentials
- User preferences
- Access permissions
- Authentication records
Transaction and Protection Information
- Policy references
- Product selections
- Eligibility information
- Claims and payout records
- Payment references
Technical Information
- Device information
- Browser information
- IP address
- Usage analytics
- System logs
Partner and Operational Data
Information supplied by authorised insurers, banks, travel providers, logistics operators, agricultural organisations, government agencies, and other ecosystem partners.
3. How We Use Information
We use information to:
- Deliver platform services
- Operate protection products
- Process eligibility and claims decisions
- Support payouts and settlements
- Monitor platform performance
- Improve customer experience
- Detect fraud and abuse
- Meet contractual obligations
- Support regulatory reporting and governance
- Protect platform security and integrity
4. Data Sharing
We do not sell personal information.
Information may be shared with:
- Licensed insurers
- Approved distribution partners
- Payment providers
- Financial institutions
- Technology service providers
- Government and regulatory authorities where required by law
- Professional advisers and auditors
All sharing is governed by contractual, legal, and security controls.
5. Data Security
iPurveyAssure applies appropriate administrative, technical, and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- Encryption in transit and at rest
- Access controls
- Audit logging
- Authentication controls
- Monitoring and threat detection
- Business continuity procedures
While no system can guarantee absolute security, we continuously review and improve our security practices.
6. Data Retention
We retain information only for as long as necessary to:
- Deliver services
- Meet contractual obligations
- Support audit and governance requirements
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Retention periods may vary depending on the service, partner requirements, and applicable regulations.
7. International Data Transfers
Where information is transferred across jurisdictions, we apply appropriate safeguards designed to protect personal information and comply with applicable legal requirements.
8. Your Rights
Depending on your location and applicable law, you may have rights to:
- Access information about you
- Request correction of inaccurate information
- Request deletion where appropriate
- Restrict or object to certain processing
- Request data portability
- Withdraw consent where consent is relied upon
Requests may be submitted using the contact details below.
9. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve user experience
- Maintain security
- Analyse website performance
- Understand usage patterns
Users may manage cookie preferences through their browser settings.
10. Third-Party Services
Our platform may integrate with third-party providers, insurers, payment platforms, financial institutions, and ecosystem partners.
We are not responsible for the privacy practices of third-party websites or services that are not operated by iPurveyAssure.
11. Changes to this Policy
We may update this Privacy Policy periodically.
Any updates will be published on this page with a revised effective date.
12. Contact Us
For privacy-related enquiries, please contact:
iPurveyAssure
Powered by iPurvey
Email: privacy@ipurvey.com
General Enquiries: info@ipurvey.com
For regulatory, compliance, or data protection enquiries, please include “Privacy Request” in the subject line.